Remote Desktop Support

Mobile Computer Services Offer Contactless Remote Desktop and Laptop Support

For our existing customer’s we offer a quick support service for those little problems or questions that maybe don’t require an onsite call out but may require a ‘guiding hand’ for your own piece of mind!

We use a simple and more importantly completely secure Remote Support Client to enable our engineers to interact with the customer’s computer and often resolve any minor issues without the need to book a callout

Quick Assist by Microsoft
Perfect for users of windows 10 or 11

  1. Select the Start button, enter Quick Assist, then select it in the list of results.​
  2. If prompted, accept the privacy policy.
  3. In the Security code from assistant box, enter the security code, then select Submit.​
  4. Verify that the person trying to help you is who you expect, then accept the request.​
  5. Wait for your devices to connect.​

it is often pre-installed already on your device, if your device doesn’t have it you can download it below

Teamviewer Quicksupport Remote Support Client

  • Easy to download / run
  • Very Secure
  • Software does not need to be installed

Zoho Assist

If you get a prompt saying ‘Microsoft Recommends installing this app from the Microsoft store’ please do the following:
Click ‘Change my App Recommendation settings’

Under Choose where to get apps click the drop down box and change it to ‘Anywhere’
Close the box and re-run the program. if you can’t find the program click ‘Try again’ on the Teamviewer windows.

‘Please note in some situations a call out may still be required after initial inspection of the system or if the engineer is unable to repair the problem satisfactorily over remote control

If prompted choose ‘Run’ (Chrome and Firefox will automatically download in most cases) Depending on your version of windows you may be prompted to confirm you are sure you want to run the software, Click ‘yes’

Please give the ID and password to the engineer

If you are struggling with any computer-related issue, give our computer repair Leek team a call on 07779 610840 today or email [email protected]

Have A Question? Then Simply Ask..

We’d love to hear from you. Call us now at 07779 610840 or send a message using the form below we’ll get back to you as soon as we can.